N&L ONLINE O.E. (“GreekFlavours”) is concerned about your right to privacy. Therefore, GreekFlavours pledges to be responsible when gathering your personal information and to protect your privacy in every possible way. Although this Privacy Policy is not a contract and does not create any legal rights, it serves as an expression of GreekFlavours’ commitment to protecting private personal information.

GreekFlavours reserves the right to change, amend and/or vary this Privacy Policy at any time and will notify users of the same by updating the policy on GreekFlavours’ website @ www.greekflavours.com (“Website”).

This Privacy Policy describes the information that GreekFlavours collects, how it is used, when it may be shared with others, and how we safeguard its confidentiality and security.

This Privacy Policy is applicable to all users of our Website, Corporate Sales, Marketing Research, Customer Relations/Service and Customer Support.

Information collection

We collect and maintain information that you enter on our Website or give us in any other way (collectively, “Personal Information”). You can choose not to provide certain information, but you may not be able to enjoy all the features of our Website and services provided by GreekFlavours. Personal Information we learn from you helps us to personalise and continually improve your online experience. Here are the types of Personal Information that we collect:

  1. Personally Identifiable information e.g. Name, gender, date of birth, nationality;
  2. Contact information e.g. address, email address and phone numbers;

and

  1. Technical information e.g. IP address.

Cookies

Cookies are small files containing information which are downloaded to your device when you visit our Website. We use cookies to recognise your preference information, keep track of your bookings and facilitate site administration. If you continue to browse our Website without changing your web browsers or device’s settings that control cookies, you agree to receive cookies when you use the services on our Website.

Most web browsers automatically accept cookies, but, if you prefer, you may set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to disable cookies.

There are 4 types of cookies used on our Website:

  1. Functionality: These cookies enable you to use our services. These cookies are essential to enable you to browse our services and use certain features. Disabling them may prevent you from using certain parts of the services. Without these cookies, services like login, booking and paying activity cannot be provided. These cookies also help keep our services safe and secure.
  2. Preference: These cookies store information such as your preferred country, language selection and website preferences. Without these cookies, our services may not be able to remember certain choices you’ve previously made or personalise your browsing experience by providing you with relevant information.
  3. Analytics: These cookies collect information about how you use our services such as which pages you visit regularly. These cookies are used to provide you high-quality experience by doing things such as tracking page load, site response times, and error messages.
  4. Content/Advertising: These cookies gather information about your use of our services so we may improve your experience and provide you with more relevant content and advertising. They remember that you've visited our services and help us understand usage of our services. Some of these cookies are from third parties that collect information about users of our services in order to provide advertising (on our services and elsewhere) based on users’ online activities (so-called "interest-based advertising") on our services and elsewhere online. The third parties involved in interest-based advertising collect internet browsing information (e.g. websites visited, time of visit) across different websites and over time, and they may use the information they collect on our services to provide you ads (from us and other companies) across the internet.

Use of information collected

Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there missing delivery, we will notify you via email, mobile chats, telephone call or SMS, based on the Personal Information which you provided to us. In addition to this, your Personal Information will be used for the purposes of marketing or cross-marking of products and services, investigation of claims and inquiries, refund, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

Sharing of Information Collected

We may process and disclose your Personal Information with third parties, such as credit card verification providers, data analytics, marketing agency, parties which have business or contractual dealings with GreekFlavours and its subsidiaries or affiliates, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.

Furthermore, GreekFlavours will use Personal Information as well as cookies for the purposes as described in “Use of information collected” and “Cookies” respectively.

Whenever required by law, we will disclose your Personal Information to the government bodies or authorities or third parties pursuant to a subpoena or other legal process accordingly.

As part of our effort to serve you better, we are constantly enhancing and expanding our services to fulfil your ever-growing needs. In order to realise this business aim, we will from time to time appoint, authorise or contract with strategic business partners. Your Personal Information may be disclosed to these business partners, authorised or contracted third parties, service providers or advertisers to make available promotions, offers, products or services, which may or may not belong to us but relate to the products or services you have elected to obtain from us.

However, to ensure that you will not receive unwanted communications, only information with regards to promotions, offers, products or services which are relevant to your transaction with us, or that you have selected or marked as interested in your member profile, will be shared with the respective business partners, service providers or third parties.

In the circumstances set out in this Privacy Policy where GreekFlavours shares your Personal Information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by GreekFlavours if not better. This does not apply where we are required by law to pass your information to a third party.

In the event we go through a business transition, such as sale of part or all of our assets, merger or acquisition, your information will likely form part of this transition and be transferred.

GreekFlavours does not sell or rent any of your Personal Information on our Website to any other parties. GreekFlavours may share anonymous and/or aggregated information about all our users with third parties.

Data storage

The headquarters of GreekFlavours is located in Greece. However, we may transfer and store your Personal Information on our servers located overseas. Such transfers are necessary pursuant to our contract with you and/or our contract(s) with the relevant third parties.

GreekFlavours will secure the storage in compliance with the minimum security measures prescribed in the following manners:

  1. register those who have access to the storage;
  2. control and limit access based on necessity;
  3. maintain proper record of access and transfer of Personal Information;
  4. ensure all employees of GreekFlavours protect confidentiality;
  5. conduct awareness programmes to educate employees on responsibility to protect Personal Information;
  6. establish physical security procedures;
  7. bind third parties involved in processing of Personal Information; and
  8. do not use removable device and cloud computing service to transfer or store Personal Information without written consent from GreekFlavours senior management.

Your consent

GreekFlavours or any third party service providers engaged by us will obtain your consent to collect and use your Personal Information at the time of collection, subject to certain legally prescribed circumstances where your consent is not required. Where required by law, GreekFlavours will adopt an ‘opt-in' policy to obtain your express written consent when collecting your Personal Information. You may be asked, for example, to sign a form or tick a box.

Generally, in using the Website, you consent to the collection and use of your Personal Information by GreekFlavours in the ways described above (which may change from time to time) unless and until you inform us to the contrary. You may submit a request to withdraw your consent at any time by contacting GreekFlavours. If you have provided us Personal Information of third party individuals in your travel party, you are required to obtain the individual's prior consent and you represent and warrant that you had or have their consent or are otherwise entitled to provide their personal information to us. By providing us Personal Information of third party individual(s), you also warrant that the individual(s) is informed of and consents to the terms of this Privacy Policy.

In most instances, it is obligatory for you to provide us with your Personal Information in order to allow us to satisfy your request or provide you with the service that you have requested for.

However, we will provide you with an avenue to opt-out or unsubscribe from receiving marketing, communications, promotional offers, newsletters or any other communications from GreekFlavours.

Access to and Correction of Your Personal Information

You may access your Personal Information by logging-in to your Personal Profile on www.greekflavours.com. We will need your assistance to ensure that Personal Information you provide to us is current, complete and accurate. If there are errors or changes to be made, please contact us and we will work towards either correcting it or discussing alternative actions with you. We will not correct your Personal Information upon request of a third party, unless such third party is able to demonstrate that you have provided the authority to such third party to work with us to correct your Personal Information.

Minors Under 18 Years Old

We cannot distinguish the age of visitors to our Website. If you are a parent or guardian of someone under 18 years old who has provided us his/her Personal Information without your knowledge and consent, you may request that we remove such information by contacting us.

Links To Other Sites

Our Website contains links to other sites (“Third Party Sites”). Please be aware that we are not responsible for the privacy practices or content of those Third Party Sites. We encourage you to read the privacy statements of each site that collects information from you before submitting any personal information. GreekFlavours' Privacy Policy applies solely to information collected by GreekFlavours and does not apply to Third Party Sites.

Newsletter

By joining the GreekFlavours email update service, you agree for us to contact you via email to inform you of our latest updates, products and services. If you do not wish to remain a subscriber, you are able to remove your details from the subscriptions list in Personal Profile or you may click “unsubscribe” from any newsletter you received.

Contact information

For any queries, concerns or complaints in relation to our handling of your Personal Information or our Privacy Policy, please contact our Compliance Officer at +30 213 0404163 or email customers@greekflavours.com .